MESA, AZ (AZFamily) — A Mesa woman is frustrated that a city of Mesa water project seriously damaged her property, and no one is stepping up to make things right.
Yassna Javadpour is a single mom who has reached her limit. She’s dealing with a plumbing problem she says was caused by the city of Mesa. “When you turned on the faucets in the house, it was completely full of debris,” she said. “All of the faucets, all of the sinks, bathtubs, outside, inside of my house were full of sand.”
Javadpour’s home became a mess back in August when the city of Mesa hired subcontractors to replace her outside water meter. According to Javadpour, the crew failed to clean the line before installing the new meter.
As a result, dirt and rocks poured into her plumbing throughout the house. Some toilets wouldn’t refill, and the faucet in her son’s bathtub wouldn’t stop running.
Javadpour immediately reported the problem to the city. “They told me that it was so bad that I had to actually leave my house,” she said.
Mesa sent out plumbers to repair the problem, but Javadpour says it only made it worse. “When I came back home, the master bathroom had water everywhere, all over my rugs that got damaged,” she said. “And the water got into cracks and walls.”
Two antique Persian rugs that she says are valued at more than $80,000 were soaked in the flooded bathroom. “They’re destroyed,” she said. “They’re not salvageable. I had two different companies clean them. I had a gentleman appraise them at $0. They’re worth nothing.”
Javadpour says repairs to the damaged plumbing were never completed. After contacting the city of Mesa, they sent out a representative from the plumbing company to address the problem. “When he came out here, the gentleman said, ‘You need to get estimates,’” she said. “‘The city is asking for estimates so they know what to reimburse you for.’”
Javadpour says the damage totals about $187,000. She says the city of Mesa is not taking responsibility.
As for the plumbing company, they denied there were any rugs in the area where they were working, but the company paid up for one rug when Javadpour showed them a photo. It showed two employees lying on the rug while they worked.
Frustrated, Javadpour reached out to On Your Side, and we contacted the city of Mesa. In an email, a city spokesperson wrote, “A Water Resources field supervisor from the City had contact with the customer early in the process, but not since it was determined to be the contractor’s responsibility.”
The city points out that Javadpour did receive a $42,000 settlement from the contractor, which was the value of one of the destroyed rugs. Mesa officials have encouraged her to refile a claim with the city.
For now, she’s stuck with faulty plumbing and damage to her home with no one stepping up to take responsibility. “I’m a single mom and I’m trying to do the best I can, and this is not something that anybody should go through.”
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