Mohawk introduces the Mohawk Engage App, a groundbreaking tool transforming the flooring industry’s sample ordering and user experience.
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In an era where digital transformation is pivotal, Mohawk Industries is setting a new standard with the launch of the Mohawk Engage App. This innovative mobile application, compatible with both iOS and Android platforms, is designed to cater to the needs of Mohawk employees, retailers, and end-users. Under the visionary leadership of Pad Narayanan, the app is a groundbreaking solution that simplifies the flooring selection process, offering a suite of advanced functionalities that enhance user engagement and operational efficiency.
A Seamless and Efficient User Experience
The Mohawk Engage App is a comprehensive tool that addresses the diverse needs of its users. It simplifies the sample order process for retailers, salespeople, and Xchange users, making it instant, convenient, and exclusive. With just a few taps, users can log in to view products, place sample orders, monitor order status, and check product inventory. This streamlined experience eliminates the need for cumbersome paperwork and lengthy processing times, allowing users to focus on providing exceptional service to their customers.
Advanced Functionalities for Enhanced Productivity
The app boasts a wide range of functionalities designed to streamline workflow and enhance productivity. Users can track order status, view curated product selections, receive real-time inventory updates, and manage their accounts with ease. Internal users benefit from exclusive features such as the Score Card and Margin Calculator, which provide valuable insights to drive business success. The intuitive navigation, with a user-friendly interface, ensures a smooth and efficient user experience, making it easy to access order history, review terms and conditions, and securely log out.
Transforming the Flooring Selection Process
The Mohawk Engage App is more than just a mobile storefront; it represents a revolutionary approach to the flooring selection process. By integrating advanced digital features, the app not only enhances user convenience but also significantly boosts operational efficiency. This commitment to innovation and customer satisfaction positions Mohawk Industries at the forefront of the industry, continually striving to exceed expectations and provide groundbreaking solutions.
The Visionary Behind the Innovation: Pad Narayanan
At the helm of this transformative project is Pad Narayanan, a seasoned leader with over 20 years of experience in driving digital transformation and IT excellence. As the Vice President of Digital (Center of Excellence) and Commercial (Digital) at Mohawk Industries, Narayanan has consistently demonstrated his ability to lead and execute strategic initiatives that drive significant business value.
Narayanan’s career is marked by a series of notable achievements. Since joining Mohawk in August 2020, he has played a crucial role in achieving significant B2B e-commerce sales growth while reducing CSR Contact Center expenses. He has also directed the implementation of Microservices-based APIs for product, pricing, and content syndication, contributing to increased consumer revenue. His leadership in creating an advanced Mobile CRM application has further driven top-line sales growth.
Before his tenure at Mohawk, Narayanan held significant roles at Keenan & Associates and Future Focus Infotech Private Limited, where he consistently delivered exceptional results. His educational background includes an MBA from the Kellogg School of Management, Northwestern University, an MS in Information Technology and Management from Illinois Institute of Technology, and a Bachelor of Science in Mechanical Engineering from West Coast University.
Narayanan’s dedication to excellence and innovation is evident in his work and professional affiliations. As an active member of several organizations, including the Hemophilia of Georgia Board, World 50x, and AIM Leaders Council, he continues to foster industry leadership and community engagement.
Contact Info:
Name: Pad Narayanan
Email: Send Email
Organization: Mohawk Industries Inc
Website: https://www.mohawkgroup.com/
Release ID: 89131657
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